為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Playstation/Sony website will not let me log in.

  • 5 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 naxthortm

more options

Whenever I try to log into Playstation/Sony's website it keeps throwing this error:

A connection to the server could not be established. (18.3ec8d917.1629664264.c0ae22c)

I can log into it fine via Edge and any other browser but Firefox. I have also disabled all addons and reset my cache and history and still throws this error. It is a firefox issue.

Whenever I try to log into Playstation/Sony's website it keeps throwing this error: A connection to the server could not be established. (18.3ec8d917.1629664264.c0ae22c) I can log into it fine via Edge and any other browser but Firefox. I have also disabled all addons and reset my cache and history and still throws this error. It is a firefox issue.

被選擇的解決方法

I figured it out, I uninstalled Firefox and then searched for all mozilla folders in my %appdata% and deleted them. Then I reinstalled Firefox and it seemed to fix the issue. So something in one of those folders in Roaming, and Local had an issue.

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

more options

You will need to show us the issue. Sounds like something is being blocked. It would help us help you if you the full browser.

由 jonzn4SUSE 於 修改

more options

jonzn4SUSE said

You will need to show us the issue. Sounds like something is being blocked. It would help us help you if you the full browser.

Mine doesn't show third party cookies, it is on standard protection.

more options

What security software are you running? Can you try another account on the computer without logging into your Firefox account.

由 jonzn4SUSE 於 修改

more options

jonzn4SUSE said

What security software are you running? Can you try another account on the computer without logging into your Firefox account.

I am running malwarebytes premium but it is only in Firefox. I can log in via chrome, edge, and internet explorer on the same PC. I also did a Firefox refresh and it still gives the same error. Firefox on iOS on my iPad allows me to login. I’ll try disabling my virus protection but I don’t think that’s it because it is working on other browsers. If it was my anti virus software it would be blocking it on the other browsers. Thus why it is a Firefox issue.

more options

選擇的解決方法

I figured it out, I uninstalled Firefox and then searched for all mozilla folders in my %appdata% and deleted them. Then I reinstalled Firefox and it seemed to fix the issue. So something in one of those folders in Roaming, and Local had an issue.