為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Cannot set up email in Thunderbird - get "unable to set up at server" error message

  • 2 回覆
  • 0 有這個問題
  • 30 次檢視
  • 最近回覆由 diyarrall

diyarrall
diyarrall
more options

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

被選擇的解決方法

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

選擇的解決方法

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

diyarrall
diyarrall 提出問題者
more options

You were absolutely correct. The screenshot I had posted was the original one I took before talking to WebCentral support when they pointed me to the instructions for setting up Thunderbird, not the one I had taken afterwards.

There was a problem with the password - when I originally phoned them they had changed it - there was some confusion between me and them as to what the new password actually was. I called them back later in the day and that's when I discovered I was using the wrong password. All good now and sorry for wasting your time.