為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Instant Firefox log-out?

more options

In trying to sync my bookmarks from my old PC to my new one (Win 11), every. single. time I log in to Firefox, and enter the emailed code I receive, to which I get an on-screen conformation that I've logged in AND an emailed confirmation that I've logged in, I am instantly logged back out- the little yellow triangle shows back up on my account icon. I have tried everything i can think of: I've made sure I'm not in private browsing mode, cookies are enabled, I've forced a log out of all devices, I've closed and re-opened Firefox, I've restated my computer, I've even uninstalled and re-installed Firefox in case there was some odd glitch....all for naught. Nothing I do helps. THEN to make matters worse I get the 15 min blockout to add to my frustration, because I've tried this too many times. All I want to do I sync my bookmakers to my new device....

In trying to sync my bookmarks from my old PC to my new one (Win 11), every. single. time I log in to Firefox, and enter the emailed code I receive, to which I get an on-screen conformation that I've logged in AND an emailed confirmation that I've logged in, I am instantly logged back out- the little yellow triangle shows back up on my account icon. I have tried everything i can think of: I've made sure I'm not in private browsing mode, cookies are enabled, I've forced a log out of all devices, I've closed and re-opened Firefox, I've restated my computer, I've even uninstalled and re-installed Firefox in case there was some odd glitch....all for naught. Nothing I do helps. THEN to make matters worse I get the 15 min blockout to add to my frustration, because I've tried this too many times. All I want to do I sync my bookmakers to my new device....

被選擇的解決方法

Solved. After half a night of trying everything, the only thing that worked was reformatting my PC (yikes!) No one wants to have to do that. All that time wasted. But the good news is it was a new laptop, so I didn't lose much, just time redoing my preferences and downloading a few programs all over again. After the wipe, then the new install of Firefox, my login works. To answer previous questions, yes I have Webroot but it had never affected Firefox before, and isn't affecting it now that everything's back up, so I'm 99.9% sure it wasn't affecting my issue from a couple days ago. I still don't know what was causing this, but it's fixed now and I've got all my bookmarks back.

從原來的回覆中察看解決方案 👍 0

所有回覆 (4)

more options

Interestingly, to 'log in' and ask this question here- it accepted my login instantly, has my username, my profile info, and no 2-step verification code. Why on earth will my browser's login not work?

有幫助嗎?

more options

Hi,

Do you by chance have anti-virus/firewall software installed on that computer? If so, try temporarily deactivating the software and repeat the login attempt in Firefox.

Best regards Nathan

有幫助嗎?

more options

Try to login to the Mozilla Account via this website using the email address and password.

有幫助嗎?

more options

選擇的解決方法

Solved. After half a night of trying everything, the only thing that worked was reformatting my PC (yikes!) No one wants to have to do that. All that time wasted. But the good news is it was a new laptop, so I didn't lose much, just time redoing my preferences and downloading a few programs all over again. After the wipe, then the new install of Firefox, my login works. To answer previous questions, yes I have Webroot but it had never affected Firefox before, and isn't affecting it now that everything's back up, so I'm 99.9% sure it wasn't affecting my issue from a couple days ago. I still don't know what was causing this, but it's fixed now and I've got all my bookmarks back.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題