We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I sporadically can't use certain Google features (Gmail, Documents, Calendar, etc.). The error I always get is "SSL received a record that exceeded the maximum permissible length. Error code: ssl_error_rx_record_too_long"

  • 3 回覆
  • 12 有這個問題
  • 3 次檢視
  • 最近回覆由 cor-el

more options

SSL received a record that exceeded the maximum permissible length.

Error code: ssl_error_rx_record_too_long

I get the above message often (but not always) when trying to access my Gmail account, Google docs, calendar, etc. There's really no rhyme or reason for when it works vs. when it doesn't, but I've found that typing in something like "www.gmail.com" never works. When I use the history (or the search bar) it occasionally works.

SSL received a record that exceeded the maximum permissible length. Error code: ssl_error_rx_record_too_long I get the above message often (but not always) when trying to access my Gmail account, Google docs, calendar, etc. There's really no rhyme or reason for when it works vs. when it doesn't, but I've found that typing in something like "www.gmail.com" never works. When I use the history (or the search bar) it occasionally works.

所有回覆 (3)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Just cleared out the cache and removed all cookies, but I'm getting the same error when I try to open my Google Calendar.

(Gmail opened just fine a second ago)

I'm a teacher and using my school-provided laptop from home. Could it be something with the school's network filter? (even though I'm not actually on their network)? How can I check?

more options

A possible cause is a proxy or security software (firewall) that sends its own certificate instead of the website's certificate.