We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 2 回覆
  • 3 有這個問題
  • 18 次檢視
  • 最近回覆由 cor-el

more options

It won´t even open. I get the crash reporte saying that there was a failure and it must shut down. I am using OSX 10.9.1

It won´t even open. I get the crash reporte saying that there was a failure and it must shut down. I am using OSX 10.9.1

所有回覆 (2)

more options

Open a new window or tab. In the address bar, type about:crashes. Using your mouse, mark the most resent crash reports, and copy them. Now go to the reply box below and paste them in.

more options

If you can't open Firefox, see:


Are you able to start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled