This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Account password reset email doesn't arrive for 20+ minutes, when it does, link is expired

hbhbhbhb
hbhbhbhb
more options

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

All Replies (2)

FredMcD
FredMcD
more options

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

Wesley Branton
Wesley Branton
more options

According to the team in charge of the sync service, the server is fully functional. From time to time, email requests may be backed up for various reasons. These issues are usually temporary.

Please try again at a later time. Sorry for any inconvenience.