This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When receiving emails, thunderbird will mark as junk, but will not move them to junk folder

  • 1 baphendule
  • 5 zinale nkinga
  • 24 views
  • Igcine ukuphendulwa ngu pollti

pgod17
pgod17
more options

I now have 2 laptops where I use thunderbird for my email. I just bought the 2nd one, and downloaded thunderbird. everything seems to work fine, except that it will identify messages as junk like normal, but it will not move them to my junk folder. I have run junk mail controls on my email in the hopes that it will move the junk to the junk mail file, but it won't. I have reinstalled thunderbird, which does not help either.

This also causes my other laptop to not move the messages identified on this laptop as junk to the junk folder. So, on my other laptop I now need to run junk mail controls to get them in the folder, if they were downloaded on my new laptop first.

This has been going on for over a week.

I now have 2 laptops where I use thunderbird for my email. I just bought the 2nd one, and downloaded thunderbird. everything seems to work fine, except that it will identify messages as junk like normal, but it will not move them to my junk folder. I have run junk mail controls on my email in the hopes that it will move the junk to the junk mail file, but it won't. I have reinstalled thunderbird, which does not help either. This also causes my other laptop to not move the messages identified on this laptop as junk to the junk folder. So, on my other laptop I now need to run junk mail controls to get them in the folder, if they were downloaded on my new laptop first. This has been going on for over a week.

Isisombululo esikhethiwe

Hi, that's something you can configure in Thunderbird's settings and account settings. I think https://support.mozilla.org/kb/thunderbird-and-junk-spam-messages#w_junk-filter-options will help to move the messages automatically.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (1)

pollti
pollti
  • Locale Leader
more options

Isisombululo Esikhethiwe

Hi, that's something you can configure in Thunderbird's settings and account settings. I think https://support.mozilla.org/kb/thunderbird-and-junk-spam-messages#w_junk-filter-options will help to move the messages automatically.