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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot add an additional email account - error message regarding password but pw is correct

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I use Thunderbird, from which I manage 3 Gmail accounts. I wanted to add a new one but during Mail Account Setup (File > New > Existing Mail Account and also using Account Actions) I keep getting the error message:

Configuration could not be verified - is the username or password wrong?

Username and pw are correct. What now? Thank you!

I use Thunderbird, from which I manage 3 Gmail accounts. I wanted to add a new one but during Mail Account Setup (File > New > Existing Mail Account and also using Account Actions) I keep getting the error message: Configuration could not be verified - is the username or password wrong? Username and pw are correct. What now? Thank you!

All Replies (2)

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Isisombululo Esikhethiwe

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Thank you. It was indeed an issue with the security standards.