This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird can't find the settings of my email account

  • 3 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu sfhowes

grattan
grattan
more options

Hi - Thunderbird can't find the settings of my email account.

Email address: 'grattan@kinnellandposch.co.nz'

I am using the correct password for the account.

Details as provided by my email account host Crazy Domains:

Incoming IMAP Server hostname 'mail.kinnellandposch.co.nz' Port '143' SSL 'None' Authentication 'Normal password'

Outgoing SMTP Server hostname 'mail.kinnellandposch.co.nz' Port '587' SSL 'None' Authentication 'Normal password'

Username Incoming 'grattan@kinnellandposch.co.nz' Outgoing 'grattan@kinnellandposch.co.nz'

For both Incoming and Outgoing Server hostname I have also tried the email host's supplied IP address '27.123.26.2'

Please see screengrab attached.

Can someone please help me resolve this?

Thanks!

Hi - Thunderbird can't find the settings of my email account. Email address: 'grattan@kinnellandposch.co.nz' I am using the correct password for the account. Details as provided by my email account host Crazy Domains: Incoming IMAP Server hostname 'mail.kinnellandposch.co.nz' Port '143' SSL 'None' Authentication 'Normal password' Outgoing SMTP Server hostname 'mail.kinnellandposch.co.nz' Port '587' SSL 'None' Authentication 'Normal password' Username Incoming 'grattan@kinnellandposch.co.nz' Outgoing 'grattan@kinnellandposch.co.nz' For both Incoming and Outgoing Server hostname I have also tried the email host's supplied IP address '27.123.26.2' Please see screengrab attached. Can someone please help me resolve this? Thanks!

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try adding your screengrab to a reply to this post. According to their instructions, if you choose Connection security = None on port 143 for the incoming IMAP server or port 587 for the outgoing server, the authentication in TB should be 'password, transmitted insecurely'.

grattan
grattan Umnikazi wombuzo
more options

Screengrab attached!

sfhowes
sfhowes
  • Top 10 Contributor
more options

Here is how I would add an account that is not in the TB database: 1) start from File/New/Existing Mail Account 2) enter your name, email and password 3) click Continue, and on the next screen click Manual config. to stop TB looking up the settings 4) enter the details as shown in your picture 5) click Done to add the account to TB