Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Just updated to FFx 57.0 the other day, restarted everything and now I can't find login.json or key3.json to restore my passwords. Please Help!

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu BlakFox

more options

The thing that really pisses me off is that I just had everything yesterday. I just turn on my laptop this morning to do some schoolwork when it site asked me for my login. The thing is, I already had my username and password saved from before. Went to check my saved passwords and everything was gone. No big deal, just gotta pull it up from my "old FireFox data" folder, problem is login.json, where I got my passwords from last time I did this, isn't there.

The thing that really pisses me off is that I just had everything yesterday. I just turn on my laptop this morning to do some schoolwork when it site asked me for my login. The thing is, I already had my username and password saved from before. Went to check my saved passwords and everything was gone. No big deal, just gotta pull it up from my "old FireFox data" folder, problem is login.json, where I got my passwords from last time I did this, isn't there.

All Replies (2)

more options
more options

I went through each article to see which one would help me best and went through the steps and all I got were the passwords that I just started adding, instead of my old passwords.