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firefox account login

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mikemccue
mikemccue
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I have a firefox account for syncing my multiple computers and mobile devices. I purchased a new windows 10 laptop and installed firefox but it will not allow me to sign into my account. It says my password is wrong. I'm using the same password I used to log into this support site (from an older pc) so the password is valid. All other devices are syncing and signed in. How do I get this new installation of firefox to recognize my password?

Thanks, Mike

I have a firefox account for syncing my multiple computers and mobile devices. I purchased a new windows 10 laptop and installed firefox but it will not allow me to sign into my account. It says my password is wrong. I'm using the same password I used to log into this support site (from an older pc) so the password is valid. All other devices are syncing and signed in. How do I get this new installation of firefox to recognize my password? Thanks, Mike

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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How about typing the password in notepad on the new pc and then copy and paste it in.

mikemccue
mikemccue Umnikazi wombuzo
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Thanks, I tried your suggestion but it didn't work for me.

Archit
Archit
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Hello mikemccue,

Thanks for reaching out, this seems to be a very wierd issue i have never faced. Try re-installing the browser. Also make sure your Windows 10/MacOS is up-to-date.

Let me know if it works, if you still face the issue, please share screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you login to the Firefox account via this web page?