Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My TB account password in "saved Passwords" is the same as my gmail password but TB signing in fails every time

  • 3 uphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu david

more options

My Thunderbird account passwords in "saved Passwords" are the same as my gmail passwords but Thunderbird startup fails every time with the following message

"Sending of password for user account.name@googlemail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted."

I have tried deleting the passwords and re-entering them and I have also tried deleting the entries in the saved password file but nothing seems to help. I have also tried deleting the logins.json, key4.db and cert9.db files.

I have lots of emails and subdirectories and don't want to do anything that might risk those.

HELP please!

Brgds.

N.

My Thunderbird account passwords in "saved Passwords" are the same as my gmail passwords but Thunderbird startup fails every time with the following message "Sending of password for user account.name@googlemail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted." I have tried deleting the passwords and re-entering them and I have also tried deleting the entries in the saved password file but nothing seems to help. I have also tried deleting the logins.json, key4.db and cert9.db files. I have lots of emails and subdirectories and don't want to do anything that might risk those. HELP please! Brgds. N.

Isisombululo esikhethiwe

The issue is that Google requires a unique password for third-party applications, such as Thunderbird. you can get that by - changing your security authorization to Oauth2 (do this for the server settings and also for the Outgoing (SMTP) server - removing the password entries for the account (remove the entire entries) - checking to ensure that TB is set to accept cookies Google will then step you through the authentication process for your PC.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

more options

Isisombululo Esikhethiwe

The issue is that Google requires a unique password for third-party applications, such as Thunderbird. you can get that by - changing your security authorization to Oauth2 (do this for the server settings and also for the Outgoing (SMTP) server - removing the password entries for the account (remove the entire entries) - checking to ensure that TB is set to accept cookies Google will then step you through the authentication process for your PC.

more options

Hi David. Many thanks for your help, it seems to have done the trick. Brgds. N.

more options

Glad to help.. :)