This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Screenshot feature not working for specific websites

  • 1 baphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

Ted Benjeski
Ted Benjeski
more options

Greetings...

I am using Windows 10 / Firefox v109.0.

I use the Screenshot feature virtually every day and find its availability extremely valuable. Unfortunately, I have noticed that the Screenshot feature appears not to work when I am on the HomeDepot website. While the "scissors" icon appears at the customary upper right location, when I select it, nothing happens. Multiple clicks on the scissors icon - nothing happens. Regardless of the webpage that I am viewing on the HomeDepot website, I am unable to create a screen capture of the webpage contents.

The above has been the case for some time now, so it's not specifically associated with my current version of Firefox. I have experienced this same problem when visiting the Lowes.com website. However, I have used other e-commerce websites (Staples, Best Buy, Wegmans, etc.) and have been able to use the Screenshot feature without difficulty.

Any idea why the Screenshot feature does not work on select websites, such as I have described above? Please advise. Thank you!

Greetings... I am using Windows 10 / Firefox v109.0. I use the Screenshot feature virtually every day and find its availability extremely valuable. Unfortunately, I have noticed that the Screenshot feature appears not to work when I am on the HomeDepot website. While the "scissors" icon appears at the customary upper right location, when I select it, nothing happens. Multiple clicks on the scissors icon - nothing happens. Regardless of the webpage that I am viewing on the HomeDepot website, I am unable to create a screen capture of the webpage contents. The above has been the case for some time now, so it's not specifically associated with my current version of Firefox. I have experienced this same problem when visiting the Lowes.com website. However, I have used other e-commerce websites (Staples, Best Buy, Wegmans, etc.) and have been able to use the Screenshot feature without difficulty. Any idea why the Screenshot feature does not work on select websites, such as I have described above? Please advise. Thank you!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the Browser Console to see if there are messages about taking a screenshot.

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) where this happens?