This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird 102.15.1 Hotmail account login failed

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Dagar7

Dagar7
Dagar7
more options

Thunderbird 102.15.1 had been working perfectly for years until today. Popup message "login to server imap-mail.outlook.com with username XXXXXX@hotmail.com failed". Hit Retry, no good, selected "Enter New Password" and entered the original password but that also failed with same message. Login to Outlook on web with original password still works. I don't want to change the password, as it is also for my Microsoft Account. Settings follow: Server Type: IMAP Mail Server Server Name: imap-mail.outlook.com, Port 993 Outgoing Server (SMTP): Microsoft Live Hotmail - smtp-mail.outlook.com The other email account, xxxxx@charter.net works properly I have been monitoring problem reports and dissatisfaction with formatting on new version 115, and do not want to upgrade from 102.15.1 until users seem happier with 115. Please advise how to get Thunderbird to accept/use my Hotmail password.

Thunderbird 102.15.1 had been working perfectly for years until today. Popup message "login to server imap-mail.outlook.com with username XXXXXX@hotmail.com failed". Hit Retry, no good, selected "Enter New Password" and entered the original password but that also failed with same message. Login to Outlook on web with original password still works. I don't want to change the password, as it is also for my Microsoft Account. Settings follow: Server Type: IMAP Mail Server Server Name: imap-mail.outlook.com, Port 993 Outgoing Server (SMTP): Microsoft Live Hotmail - smtp-mail.outlook.com The other email account, xxxxx@charter.net works properly I have been monitoring problem reports and dissatisfaction with formatting on new version 115, and do not want to upgrade from 102.15.1 until users seem happier with 115. Please advise how to get Thunderbird to accept/use my Hotmail password.

Isisombululo esikhethiwe

Is the authentication set to OAuth2? Here is a working setup:

https://support.mozilla.org/en-US/questions/1417298#answer-1588949

Remove all entries from Saved Passwords in Settings, restart TB, enter the account password in the OAuth window to allow TB access. Cookies must be accepted in TB Settings.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Is the authentication set to OAuth2? Here is a working setup:

https://support.mozilla.org/en-US/questions/1417298#answer-1588949

Remove all entries from Saved Passwords in Settings, restart TB, enter the account password in the OAuth window to allow TB access. Cookies must be accepted in TB Settings.

Dagar7
Dagar7 Umnikazi wombuzo
more options

@sfhowes Thank you. Your screenshots and information was perfect. Working well now