This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Open/Save File dialog freezes Firefox

  • 2 uphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

more options

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to be only in Firefox.

Safe mode - same problem, Have done a complete refresh - same problem. Clean uninstall and reinstall - same problem.

Have moved to Chrome - similar problems.

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to be only in Firefox. Safe mode - same problem, Have done a complete refresh - same problem. Clean uninstall and reinstall - same problem. Have moved to Chrome - similar problems.
Ama-screenshot ananyekiwe

All Replies (2)

more options

The file dialog can be slowed down by third-party software (shell extensions), network drives and recently used files.

Do you happen to use the Windows On-Screen Keyboard (OSK)?

Wait for it to unfreeze and then visit about:third-party to see what third-party modules it has loaded.

more options

Did you recently saved a file to a removable drive that is no longer present ? You can try to cleanup the MRU lists.