This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu christ1

john Havers
john Havers
more options

Hello, Over the last week or so I have not been able to send emails with Thunderbird but I can receive them with Thunderbird. I have contacted my internet provider, Telstra and they advise me it is not a problem with them as I can send emails via their Wed Mail. I have been getting a message saying to check my SMTP settings when I try to send emails via Thunderbird but I am not sure what to expect. My anti virus is with AVG. Hope you can help. John

Hello, Over the last week or so I have not been able to send emails with Thunderbird but I can receive them with Thunderbird. I have contacted my internet provider, Telstra and they advise me it is not a problem with them as I can send emails via their Wed Mail. I have been getting a message saying to check my SMTP settings when I try to send emails via Thunderbird but I am not sure what to expect. My anti virus is with AVG. Hope you can help. John

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows 8 in safe mode with networking enabled. Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

If you're using TB128, note that Windows 8 isn't supported anymore. https://www.thunderbird.net/en-US/thunderbird/128.0esr/system-requirements/

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.