Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

back/forward buttons still not working after following Firefox troubleshooting advice

  • 2 uphendule
  • 103 zinale nkinga
  • 23 views
  • Igcine ukuphendulwa ngu karstesk

more options

back/forward buttons stopped working a few days ago. have tried the 4 actions listed on support page (show Nav Bar/ Restore Defaults/ disable add-ons/ Reset) however back/forward buttons remain grey and inoperable. Also, when I go into Tools or View these also turn pale grey and become inaccessible. I have to exit the browser completely before I can use them again

back/forward buttons stopped working a few days ago. have tried the 4 actions listed on support page (show Nav Bar/ Restore Defaults/ disable add-ons/ Reset) however back/forward buttons remain grey and inoperable. Also, when I go into Tools or View these also turn pale grey and become inaccessible. I have to exit the browser completely before I can use them again

All Replies (2)

more options

The file that stores history may be damaged, for details on fixing that see http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

more options

I uninstalled the yahoo toolbar I accidentally got installed and firefox started to behave normally after restart.