This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

i can't install firefox

  • 1 baphendule
  • 5 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu conglyvn

more options

when i try to install firefox, a awindow pops saying that its extracting files but, after that nothing happens, and i tried searching for the firefox.exe but nothing was there, pls help

when i try to install firefox, a awindow pops saying that its extracting files but, after that nothing happens, and i tried searching for the firefox.exe but nothing was there, pls help

All Replies (1)

more options

I also have the same problem. I am using Windows 7 home basic and can't install any version of Firefox. Installing wizard always keep at 27% of extracting and system hangs on. I have to shutdown Windows by power button. Solution: Start Windows 7 in Safe mode and install Firefox. After that, restart Windows