Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I just loaded the most recent FFox8, and gmail messages no longer load. All I get is an ad, and a blank. If I try to reply, a message says "cannot load rich text editor.

more options

gmail loads, but when I click on an email, the body is blank, except for a two-line text ad. I can see the source code via the menu selection.

I tried to "reply" and see if I could read the attached email, but I got a message that said "cannot load the rich text editor"

How can i get back the previous version of firefox?

gmail loads, but when I click on an email, the body is blank, except for a two-line text ad. I can see the source code via the menu selection. I tried to "reply" and see if I could read the attached email, but I got a message that said "cannot load the rich text editor" How can i get back the previous version of firefox?

All Replies (1)

more options

GMail entire message content missing (blank) after header title

In Firefox, if you have "Adblock Plus" extension.

  1. "Ctrl+Shift+F" Preferences (or right click on ADP symbol, and choose preferences)
  2. 'Filters' menu > "Update all subscriptions"

reference: https://support.mozilla.com/questions/896267