Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

my folders are gone

more options

My folders are gone. Happened while I was using thunderbird. I read or maybe wrote an email, then clicked back to the inbox overview page, and: none of my 'self-named / self created' folders were there anymore. Only the prefab folders are still there, like 'recycle bin', 'archives', 'spam', 'sent mai'l, etc. I did NOT delete my account or reinstall thunderbird, like the others who lost their folders. How can I get my folders back?

My folders are gone. Happened while I was using thunderbird. I read or maybe wrote an email, then clicked back to the inbox overview page, and: none of my 'self-named / self created' folders were there anymore. Only the prefab folders are still there, like 'recycle bin', 'archives', 'spam', 'sent mai'l, etc. I did NOT delete my account or reinstall thunderbird, like the others who lost their folders. How can I get my folders back?

Gekose oplossing

If I helped you with this, let me know. femkezijp.

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Hi there we have read your message.



Yes, the file folder of you has suddenly disappeared after clicking something else internally. The idea is to use other programs as soon as possible. thus to achieve the best result to be able to get this out of the water. If these folders have finally disappeared. Too much of the wrong programs also leaves a negative effect.


Try this program http://www.recuva.com


This program is free of charge. If this has no effect you will have to go to paying versions. Or have to call in a specialist. Whether this is an issue for Firefox no. I also have an address for this of course :


https://support.google.com/drive/contact/mymaps?hl=en


Greetings Firefox volunteer.

more options

Gekose oplossing

If I helped you with this, let me know. femkezijp.

more options

Sorry for my late reply.... The folders turned up again shortly after, simply by (right)clicking and clicking some more in the main folder. I'm not fully sure exactly what I clicked on, and it was strange because I had been trying so many other things (clicking things :)) before putting up this post of course. But anyway: problem solved. And thank you very much for your help either way!

more options

Oké iT s oké. Thank you for asking us.

Firefox volunteer Bye.