This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Crashing on clearing cache and cookies

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 6 দেখুন
  • শেষ জবাব দ্বারা cor-el

jnova11
jnova11
more options

When I try to clear the cache and cookies from Firefox it crashes and is unable to clear the cache and cookies.

When I try to clear the cache and cookies from Firefox it crashes and is unable to clear the cache and cookies.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If clearing cookies didn't work properly then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:

You can try to clear the cache folder on the hard drive manually. You can find the location of the disk cache on the about:cache page. you can open about: pages via the location/address bar.