Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Updater will not install updates from Firefox

  • 2 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 5 দেখুন
  • শেষ জবাব দ্বারা annmarie

annmarie
annmarie
more options

Windows XP, click on Help, About Firefox, Check for updates. They download. Then I click on Apply update. A window appears saying "updater.exe has encountered a problem and needs to close." Then I may choose whether to send the error report.

There has been no update. It will not install.

Why does this happen? The only way I can get updates from Firefox is to go to Mozilla.com and download.

I tried the troubleshooting tips in Firefox Help and nothing worked.

Windows XP, click on Help, About Firefox, Check for updates. They download. Then I click on Apply update. A window appears saying "updater.exe has encountered a problem and needs to close." Then I may choose whether to send the error report. There has been no update. It will not install. Why does this happen? The only way I can get updates from Firefox is to go to Mozilla.com and download. I tried the troubleshooting tips in Firefox Help and nothing worked.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

There hasn't been an update for Firefox 4.0 yet, it was just released like a week and a half ago.

annmarie
annmarie প্রশ্নের মালিক
more options

I should have explained that this has been going on for a long time. When I first installed Firefox several years ago their updates installed fine. Then they no longer would install, starting in July 2007 when they downloaded Firefox 2.0.0.4. After they installed that, Firefox would not even open, and I got an error message. I had to uninstall and reinstall. I figured out over time that I would have to go to their website and download the updates myself, each time they announced that an update needed to be installed. It would then install fine. And Firefox would open as it should. This has been the case for a long time.

So it does work out doing it this way. It is something of a nuisance, and it would be nice if the updates worked smoothly and automatically, as they used to.

I thought this might be some problem others users have had and would know how to fix it.

Thank you.

annmarie দ্বারা পরিমিত