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The "NOT JUNK" tab does not appear so I am unable to mark messages moved to junk as NOT JUNK

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saruni
saruni
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Firefox automatically moves some mail to my JUNK folder. At one time there was a tab that enabled me to mark as "Not Junk" if I wanted to move to my inbox. This tab no longer appears, how can I get it back?

Firefox automatically moves some mail to my JUNK folder. At one time there was a tab that enabled me to mark as "Not Junk" if I wanted to move to my inbox. This tab no longer appears, how can I get it back?

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Andrew
Andrew
  • Moderator
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Interesting.. Nobody touches your email except you.

You can try safe mode to see if it helps:

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Otherwise, you may need to contact your email provider for further assistance.

the-edmeister
the-edmeister
  • Moderator
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Firefox doesn't even do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, please Tag this thread as being for Thunderbird in the right-hand column of this page. This question currently is in the Firefox queue for answers.