This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My browser displays text only with very little page formating for all pages. How do I enable page formating with images etc.?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I have a multi-user windows based machine where both users have the same browser, search engine, plugins, applications, etc. I use this machine primarily as an entertainment system (ie. TV client/server using a TV Tuner card, Music & Video Player, etc.). Most of my time on this machine is maintaining security and drivers. However, my wife uses it primarily as a social media communication device. My user account on this machine displays all content correctly. Where as she has crashed both Facebook games while playing as well as her mail (GMail). After one of these crashes it "appears" she is displaying HTML text with formatting but without images. I've tried to fix this without success. We have another machine that seems fine so it's not her login on our network, just the one machine. Please help!!!

I have a multi-user windows based machine where both users have the same browser, search engine, plugins, applications, etc. I use this machine primarily as an entertainment system (ie. TV client/server using a TV Tuner card, Music & Video Player, etc.). Most of my time on this machine is maintaining security and drivers. However, my wife uses it primarily as a social media communication device. My user account on this machine displays all content correctly. Where as she has crashed both Facebook games while playing as well as her mail (GMail). After one of these crashes it "appears" she is displaying HTML text with formatting but without images. I've tried to fix this without success. We have another machine that seems fine so it's not her login on our network, just the one machine. Please help!!!

All Replies (2)

more options

Hi, try to use some line breaks in your posts - makes it easier to read.

"she is displaying HTML text with formatting but without "images. Where is that? In the browser or email?

If email, a client or webmail in Fx? If email client (Tbird?), make sure the view mode is what you want - plain text, simple HTML (a bit safer & generally sufficient), or original HTML.

Define, "displaying HTML text with formatting"

And when, on what pages, etc? On all sites, or a few?

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window