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I can't synchronize my FireFoox account at the smartphone Jiayu G4S: FireFox is stoped - how to solve this problem?

  • 5 replies
  • 9 have this problem
  • 155 views
  • Last reply by GrishinIlya

GrishinIlya
GrishinIlya
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I use the same e-mail address at the all of my devices: desktops, tablet, smartphones. Only Jiayu G4S (Android 4.2.2) is not synchronised! The system informs me that FireFox has been faced with problem, the mistake has occured, the application will be stoped.

I use the same e-mail address at the all of my devices: desktops, tablet, smartphones. Only Jiayu G4S (Android 4.2.2) is not synchronised! The system informs me that FireFox has been faced with problem, the mistake has occured, the application will be stoped.

All Replies (5)

guigs
guigs
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I am really excited to hear that this device has Firefox for Android on it. Currently it is not on our list: https://support.mozilla.org/en-US/kb/will-firefox-work-my-mobile-device It should work on an AMX c7 as well.

Please try to reinstall Firefox for Android and remove the sync account. Re add the sync account and please post back with the results.

guigs
guigs
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Also, do you have any add ons installed? If you can add the [about:support] information to the post it would be helpful for further troubleshooting. Thank you!

GrishinIlya
GrishinIlya Question owner
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Of course I have tried to re-instal Firefox several times but in vain. Right now I have repeated everything again: I have deleted Firefox account, deleted Firefox, instaled Firefox and tried to create Firefox account - the same result - "the mistake occurs..." Anyway thanks a lot for your participation. Ilya

guigs
guigs
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Of course, this is puzzling too. If you are ok with troubleshooting further, can you please check your sync settings in your Data settings of the mobile device. What are the options here? Wifi sync and data?

GrishinIlya
GrishinIlya Question owner
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I have no found such options (Wifi sync and data) in sync settings on my device. Where I can find it? Ilya