This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to attach my key, the 'Attach My Public Key' option is blanked out so I can't use it.

  • 5 replies
  • 1 has this problem
  • 13 views
  • Last reply by christ1

more options

This is referring to 'Digitally Signing and Encrypting Messages'. When trying to send my key by email, the 'Attach My Public Key' option is blanked out so I can't use it. I have a work around but it is a bit of a nuisance.

Any ideas?

Many thanks

Kevin

This is referring to 'Digitally Signing and Encrypting Messages'. When trying to send my key by email, the 'Attach My Public Key' option is blanked out so I can't use it. I have a work around but it is a bit of a nuisance. Any ideas? Many thanks Kevin

Chosen solution

When your issue has been fixed can you mark this thread as 'Solved' please? Thank you.

Read this answer in context 👍 1

All Replies (5)

more options

What exactly are you doing to attach your key?

A screenshot would probably a good idea. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

more options

Hello christ1,

Thanks for getting in touch.

PNG screenshot attached.

Kevin

more options

Have you configured your account for PGP yet? Tools (Alt-T) - Account Settings - OpenPGP Settings Choose 'Use specific OpenPGP key ID ...'

more options

No I hadn't but now I have done it and the option is there.

Many thanks, christ1.

Kevin

more options

Chosen Solution

When your issue has been fixed can you mark this thread as 'Solved' please? Thank you.