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server does not recognise email password

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by Toad-Hall

ellebelly
ellebelly
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The server (cpanel) does not accept the email password when thunderbird tries to connect. wrong user or password message appears. The password is correct as i can connect through webmail service using it.

The server (cpanel) does not accept the email password when thunderbird tries to connect. wrong user or password message appears. The password is correct as i can connect through webmail service using it.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Such issues are often the result of security software and anti virus programs to test, restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Is this a new account or one that was running ok previously?

One reason for getting a password error message could be that the password is good but not for the server settings used.

So check server settings: Tools > Account Settings > Server Settings for the mail account Username = full email address

Please post info: In thunderbird

  • Help > Troubleshooting Information
  • make sure 'Include account names' is NOT selected.
  • Click on 'copy text to clipboard'
  • Then in the forum paste the info into a reply.

Edit /remove all info on fonts and printers but nothing else.