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Google Adwords crashes in Firefox - how to fix it?

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by philipp

everystudent
everystudent
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I can go to any website, Google Analytics, gmail, just fine. But if I go to any of my Google Adwords accounts in Firefox, it crashes. I can go to Adwords in Chrome, but not in Firefox. How can I fix this?

I can go to any website, Google Analytics, gmail, just fine. But if I go to any of my Google Adwords accounts in Firefox, it crashes. I can go to Adwords in Chrome, but not in Firefox. How can I fix this?

All Replies (3)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

everystudent
everystudent Question owner
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Thank you for your help!!! Here is a long list of crash reports:

Report ID Date Submitted bp-5e366724-2da8-4b20-a118-1334b2141202 12/2/2014 5:13 PM bp-d4742cc9-59df-4e40-af1c-9f7ee2141202 12/2/2014 4:29 PM bp-de92e17c-5e34-42e9-b801-72f102141202 12/2/2014 12:05 PM bp-db9e114e-dfaa-40b7-8126-bbff52141201 12/1/2014 6:11 PM bp-7dd0d053-8f37-4d6b-b779-bd5b92141201 12/1/2014 3:47 PM bp-4d72d446-b14d-4a57-85d0-9b8b42141201 12/1/2014 3:41 PM bp-ef0cf62b-a695-461b-b404-c89422141201 12/1/2014 3:41 PM bp-f9be0eca-1847-4baa-8036-463752141201 12/1/2014 3:39 PM 4fa97130-833f-4d2c-a614-4e757d7a9ac3 12/1/2014 2:28 PM bp-d704ea13-991f-4d74-9074-1dc312141201 12/1/2014 1:49 PM bp-bb23ab02-a8e0-478a-823c-c95012141201 12/1/2014 1:20 PM bp-5671fecc-1248-46a3-8b91-d37b32141201 12/1/2014 12:20 PM bp-b69198ef-d639-43f7-aed8-8eba52141201 12/1/2014 11:56 AM bp-84756038-2f9b-48ac-9a75-1b5412141201 12/1/2014 11:38 AM 4bf7b53b-f248-4586-8266-b33224ba0335 11/26/2014 12:22 PM bp-275aed8f-63c9-45b5-b541-6ce692141118 11/17/2014 7:14 PM bp-af3a5634-8827-4abd-be7a-4e0122141016 10/16/2014 6:53 PM bp-eabce9fd-7ca6-47ea-963c-d27ef2140924 9/24/2014 5:53 PM bp-63454360-939a-4767-bc38-9eafa2140919 9/19/2014 3:33 PM bp-ef0baa1f-1f35-42cd-a05f-c25c02140919 9/19/2014 3:14 PM bp-817f3a32-8450-4a75-9b33-22f5e2140919 9/19/2014 3:09 PM bp-cb4966ad-eca4-4a05-9f7a-324582140919 9/19/2014 3:00 PM bp-9c7b6603-0c1e-47f8-a229-b62002140919 9/19/2014 2:59 PM bp-6c88b666-2c88-4f64-bb1d-7dd8b2140910 9/10/2014 1:43 PM bp-ac9b5a70-889d-4ffe-886d-168cf2140910 9/10/2014 1:40 PM bp-29e0c88f-4059-43fa-a9b8-09b192140807 8/7/2014 3:39 PM bp-c8ef6581-89dd-453e-a1ab-3fb942140729 7/29/2014 10:32 AM bp-cec9f166-45e8-4b44-8983-82aa42140709 7/8/2014 8:52 PM bp-a6cbf94f-77d1-40cf-bbf6-c19342140605 6/4/2014 11:53 PM e52db8b2-04bc-47b6-ba17-fe188e89c3ad 6/4/2014 3:22 PM 7c9713bf-823d-445f-8592-cd7c351691fa 5/27/2014 11:58 AM bp-237c8c92-2ac1-44c5-a108-311b92140429 4/29/2014 7:16 PM bc2c8f4d-2f0e-4f7e-b95f-b90dfbdc16b2 4/25/2014 1:23 PM 19aafee6-af8a-4203-a1d5-49f20f3156d9 2/28/2014 2:39 PM 458132ae-101e-42fc-9b4e-759f46842518 2/25/2014 7:51 PM bp-b1f64b16-47c0-46ef-a3f9-9bc102140225 2/25/2014 7:11 AM bp-9de73666-e40f-4b6b-8a52-31ccc2140124 1/24/2014 5:53 PM 251a9b6b-e44e-4c7c-ad9f-7e6897c2e138 1/16/2014 9:45 AM bp-bc513fb6-28e8-42ae-82da-b42082140113 1/12/2014 9:49 PM bp-29442a1d-4331-4e15-bf45-218032131228 12/28/2013 10:02 AM 9de3663e-df60-47f9-a67e-64f89b34f1bb 12/27/2013 9:57 PM f54d4f48-0358-4118-b33b-77407dd90a9e 11/7/2013 9:02 AM ebb21c0a-813a-4026-9cf1-7f41267fdbbe 11/7/2013 9:00 AM aa995be4-5aef-4eca-a1bf-7ba8c5c40037 11/7/2013 8:59 AM 5cd2f39c-e2a7-42aa-9177-4aef33487fdc 11/7/2013 8:55 AM 408f55ae-79c3-4227-8c84-8f52b6fa0b52 11/4/2013 8:49 PM 45e606c1-0129-4d1e-a6fa-3bf3e9c326ff 11/1/2013 8:33 AM 3cca636b-8b40-4001-85e5-f457f561cb44 10/19/2013 2:58 PM 05023a20-f0eb-49fb-86b2-00930d2daa40 10/1/2013 8:55 PM c3a5f4b2-8200-4435-b109-03aa145bdd38 9/25/2013 10:32 AM ac4b4213-64c9-4d0f-a020-590e92b8c05a 9/25/2013 10:12 AM bp-660008ca-95e8-4ca9-bd9a-219e22130925 9/25/2013 7:46 AM 9d0f8954-60b0-43f6-a4dd-7ebcb3475e48 8/25/2013 11:06 AM dea73271-a1f7-4138-a85f-34c0089b80af 8/23/2013 3:55 PM 98ce7b06-4d37-4591-98bd-88d79b80da71 8/11/2013 5:19 PM f89cf060-4985-4e65-b6d5-755335311aa6 7/31/2013 12:21 PM d0d56576-dd19-4c4a-b368-a72046c5b93e 7/3/2013 4:55 PM 0932d650-23d4-4714-ba12-5cdd719709e7 6/24/2013 11:10 AM bp-7a7c4f2d-4ddd-4028-9acf-b304f2130526 5/26/2013 11:10 AM 843cb9f9-1232-4d7f-a605-3aa35d6994ba 5/19/2013 8:49 AM 89c04bee-a23b-4f3e-a0cf-2910c473d8b6 4/19/2013 10:13 AM

philipp
philipp
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hello, i think these crashes are caused by the sophos web intelligence filter that is running on this system. can you try disabling it once and see if this makes any difference. if so please see if there's an update available by sophos or else you might want to report this issue to them. thank you!