This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

wont start in safe mode. wont re-install. latest crash report:Crash ID: bp-71a420b4-32a7-413d-a6b1-685b52150105

wont start in safe mode. wont re-install. latest crash report:Crash ID: bp-71a420b4-32a7-413d-a6b1-685b52150105

Modified by cor-el

All Replies (2)

more options

hello JasonC, this kind of crash is usually caused by adware/malware on your pc (in particular by a software called "wajam"). please run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

more options

The crash report flagged these programs;

mpbtetqmlian.dll = No Record Found using 4 search engines

avcuf32.dll is part of BitDefender

nsib.dll = Perion Network = potentially unwanted program

icudt52.dll is part of International Components for Unicode