This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't open.

  • 2 replies
  • 4 have this problem
  • 11 views
  • Last reply by Yzeo

C.McTyre
C.McTyre
more options

When I try to open Firefox, I only get a blank window and the spinning beach ball . I have to Force Quit . This happened after I clicked on Sync in a popup message. I am using a MacBook Pro with OS 10.7.5 and accessing this site through Safari.

When I try to open Firefox, I only get a blank window and the spinning beach ball . I have to Force Quit . This happened after I clicked on Sync in a popup message. I am using a MacBook Pro with OS 10.7.5 and accessing this site through Safari.

Chosen solution

Hello, try uninstalling and reinstalling Firefox. You can keep your personal settings during the uninstall. I hope my answer will be satisfied! Good luck!

Read this answer in context 👍 2

All Replies (2)

Yzeo
Yzeo
more options

Chosen Solution

Hello, try uninstalling and reinstalling Firefox. You can keep your personal settings during the uninstall. I hope my answer will be satisfied! Good luck!

Yzeo
Yzeo
more options

Hello again! I have got maybe another solution. Can you connect to the site "about:support" in Firefox with the address bar? If you can, click on the button "Repair Firefox" in the page and follow the instructions. If you can't, do the first solution ! Good luck!

Modified by Yzeo