This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot download email from an existing email account.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Matt

MelaR
MelaR
more options

I have two email accounts through Earthlink. TB has shifted the default to the second account and I cannot figure out how to shift it back. The second account 9original default account) will not download at all. TB says there is mail, attempts to download and fails.

I have two email accounts through Earthlink. TB has shifted the default to the second account and I cannot figure out how to shift it back. The second account 9original default account) will not download at all. TB says there is mail, attempts to download and fails.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What you describe is almost always an anti virus program failure.

First reboot. Second disable email scanning and reboot again if the first did not fix it.