This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox freezes, crashes, "plugin container" crashes, screen turns black in areas

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Ever since we got a new hard drive Firefox is not working well at all. The screen will turn black in places sometimes, sometimes I can't see pictures, and it freezes a lot. It will become not-responding and then inform me that the plugin container has crashed. I also get have issues with scripts not completing.

Ever since we got a new hard drive Firefox is not working well at all. The screen will turn black in places sometimes, sometimes I can't see pictures, and it freezes a lot. It will become not-responding and then inform me that the plugin container has crashed. I also get have issues with scripts not completing.

All Replies (1)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: