This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I do not see my chat box on my website and I have went on Firefox option menu and made a exception to this website and still do not see the chat box on my web

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by guigs

touchgoddess01
touchgoddess01
more options

I do not see my chat box on my website and I have went on Firefox option menu and made a exception to this website and still do not see the chat box on my website.

I recently updated my site with chat and do not see it... I have refreshed and deleted browsers and still will not pop up... The company I am using the chat from says they see it on their end. in several browsers including firefox. I am using bontact

I do not see my chat box on my website and I have went on Firefox option menu and made a exception to this website and still do not see the chat box on my website. I recently updated my site with chat and do not see it... I have refreshed and deleted browsers and still will not pop up... The company I am using the chat from says they see it on their end. in several browsers including firefox. I am using bontact

All Replies (1)

guigs
guigs
more options

I understand that you have installed a chat service on your website and the service sees the service on your site, but you do not see it in the browser.

Does this service require a plugin to be installed in the browser? If so, make sure yours are up to date: Please update your plugins to the latest version. Check to make sure you are up to date:

If you see any issues also see: