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In Windows 10, Office apps are "not responding" after I installed Thunderbird SOLVED uninstall Office, reboot, and then reinstall Office

  • 2 replies
  • 20 have this problem
  • 11 views
  • Last reply by Joekelly3

Joekelly3
Joekelly3
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Within a short time after installing Thunderbird (about a week after upgrading to Windows 10), my Office programs stopped working properly. E.g., when attempting to print a Word document, the program stops responding.

Any explinations or suggeestions?

Within a short time after installing Thunderbird (about a week after upgrading to Windows 10), my Office programs stopped working properly. E.g., when attempting to print a Word document, the program stops responding. Any explinations or suggeestions?

Modified by Wayne Mery

Chosen solution

I was able to reach Windows support, and they had me uninstall Office, reboot, and then reinstall Office. That seems to have solved the problem--without doing anything with Thunderbird.

I am SOOOOO happy to be using Thunderbird again. I could never get it to work in Windows 8 and I hate Outlook. Whew!

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All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Please start *Windows'* safe mode with networking enabled.

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Joekelly3
Joekelly3 Question owner
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Chosen Solution

I was able to reach Windows support, and they had me uninstall Office, reboot, and then reinstall Office. That seems to have solved the problem--without doing anything with Thunderbird.

I am SOOOOO happy to be using Thunderbird again. I could never get it to work in Windows 8 and I hate Outlook. Whew!