This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

You continue to tell me my email name and password are incorrect, why

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by finitarry

Smittys
Smittys
more options

I am trying to move an email account over from outlook express. The account is Smitty@smittysrvwelding.net. When I enter the information on Thunderbird it tells me the email/password is incorrect. I am putting in exactly what I use to sign in to outlook. What do I need to do.

I am trying to move an email account over from outlook express. The account is Smitty@smittysrvwelding.net. When I enter the information on Thunderbird it tells me the email/password is incorrect. I am putting in exactly what I use to sign in to outlook. What do I need to do.

All Replies (1)

finitarry
finitarry
more options

It might be the format of the username that is wrong. If you try putting in just the username rather than the whole email address for the username, does that work?