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Cannot access In box and sent box

  • 6 replies
  • 11 have this problem
  • 1 view
  • Last reply by RogerH

RogerH
RogerH
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After upgrading to Thunderbird 38.3 I could no longer open the In Box, Outbox or any others but was stuck on the settings and setting up new account page. Had to re-install previous version.

After upgrading to Thunderbird 38.3 I could no longer open the In Box, Outbox or any others but was stuck on the settings and setting up new account page. Had to re-install previous version.

Chosen solution

How did you get on Roghil

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All Replies (6)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Do you use the Calendar addon ?

In another forum question Wayne Mery reported:

Reports indicate this is caused by the Calendar addon, in conjunction with version 38.3.0.

For Windows, 1. install older version from http://releases.mozilla.org/pub/mozilla.org/thunderbird/releases/38.2.0/win32/en-US/Thunderbird%20Setup%2038.2.0.exe 2. remove calendar addon, restart thunderbird 3. update thunderbird at help | About 4. reinstall calendar addon

Does that help?

RogerH
RogerH Question owner
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I had already returned to 38.1 version, but I removed "Lightning"which was disabled anyway, so I will now try reinstalling 38.3 and hopefully, will have no more problems.

Thanks

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

How did you get on Roghil

RogerH
RogerH Question owner
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Hi Matt,

I deleted the calendar add on and just went back to previous version of Thunderbird and haven't bothered to update. Thanks for your help.

Regards

Roger

Matt
Matt
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  • Top 10 Contributor
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Well now you have the instructions you can update to the more secure later version. Although hopefully 38.4 will contain the relevant fix to prevent this happening again.

RogerH
RogerH Question owner
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I will just leave as it is for the moment.