Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TrendMicro from University employment is not connecting right

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Paul

cyoung
cyoung
more options

I have free access to TrendMicro OfficeScan Agent on my laptop from my university employment account . It's been connecting fine until the last week. I've waited hoping it would eventually correct itself (as it has sometimes in the past) but it still does not have the signature large check-mark indicating it's connected -- it shows a box with 3 dots. Although it did recently do a scan of my computer.

Under AddOns>Extensions I tried enabling/disabling TrendMicro NSC Firefox Extension 5.82.0.1081 -- nothing changed. I refreshed Firefox, nothing changed.

Help

I have free access to TrendMicro OfficeScan Agent on my laptop from my university employment account . It's been connecting fine until the last week. I've waited hoping it would eventually correct itself (as it has sometimes in the past) but it still does not have the signature large check-mark indicating it's connected -- it shows a box with 3 dots. Although it did recently do a scan of my computer. Under AddOns>Extensions I tried enabling/disabling TrendMicro NSC Firefox Extension 5.82.0.1081 -- nothing changed. I refreshed Firefox, nothing changed. Help

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

The TrendMicro NSC Firefox Extension 5.82.0.1081 is additional software that was installed with your security package and may be out of date.

Given that this may have been supplied under a policy supported by your employer, I recommend you contact them to see if there is an updated copy of the software available that you should have installed on your machine.

I hope this helps but if not, please come back here and we can look into a different solution for you.