This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My mozilla has been very unstable and crashing constantly. I need to talk to someone to fix this.

Ritaabe
Ritaabe
more options

I keep getting crash reports, the browsing windows are constantly being rerouted and the windows flicker.

I keep getting crash reports, the browsing windows are constantly being rerouted and the windows flicker.

All Replies (3)

FredMcD
FredMcD
more options

When do the crashes happen? What are you and the browser doing?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Ritaabe
Ritaabe Question owner
more options

Did not solve my problem. Still exists.

the-edmeister
the-edmeister
  • Moderator
more options

We need your crash report id's to help you further. Please provide the info that Fred requested.