This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is it that my Norton Toolbar only works when I open a new window, not in the main window when I first open Firefox?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

ari_hodes
ari_hodes
more options

For a while the Norton Toolbar and Identity Safe didn't work at all after an update around September or October. Now it says it's enabled in my add-ons list, but it only shows up when I open a new window in the same session of Firefox; in the new window it will show up right underneath my bookmarks toolbar. But for some reason, it doesn't work in the main window when I first open it; I don't even have the option to hide or display the toolbar. Why is this? I want it to work PERIOD, including in the main window, when I start Firefox. This is the longest time I've had to wait to use it again after a new version of Firefox comes out.

For a while the Norton Toolbar and Identity Safe didn't work at all after an update around September or October. Now it says it's enabled in my add-ons list, but it only shows up when I open a new window in the same session of Firefox; in the new window it will show up right underneath my bookmarks toolbar. But for some reason, it doesn't work in the main window when I first open it; I don't even have the option to hide or display the toolbar. Why is this? I want it to work PERIOD, including in the main window, when I start Firefox. This is the longest time I've had to wait to use it again after a new version of Firefox comes out.

All Replies (1)

FredMcD
FredMcD
more options

What Norton are you using, and what version is the toolbar? Check for updates.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.