I want too uninstall your program, but it wont let me. What can i do?
When i go to my install/uninstall page, i have tried for two years to uninstall your program. Please help. When i check the box , only option that comes up is uninstall. I click that, and i have waited up to ten minutes sometimes, and nothing happens. This is completly unacceptable.
All Replies (5)
Hello jacob ..
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
If you are still having problems,
Start your Computer in safe mode with networking.
Starting The Computer In Safe Mode;
Free Online Encyclopedia
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Look for, and rename any Mozilla or Firefox folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
I'm not sure your UNDERSTANDING!!!!! I dont want any Firefox programs on my computer. I want to uninstall it, not INSTALL IT!!!!! Why cant a program that i never added to my computer be deleted? Like i said.....completely unnacceptable.
Do you have a problem with Firefox that you want to uninstall?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if allows to install Firefox in case some other software is causing problems.
This will let you remove Firefox; https://support.mozilla.org/en-US/questions/1106248#answer-835094