This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hotmail password incorrect

  • 2 replies
  • 19 have this problem
  • 19 views
  • Last reply by qweqwe

qweqwe
qweqwe
more options

Hi All

My Hotmail account was working OK until yesterday ( and I have not made any changes to any of the settings!) but today it says my username or password are incorrect. However when I log into my Hotmail account bot username and password are accepted and I can gain access.

I have tried deleting password, accpont etc and re-installing, following manual configuration from support page on Hotmail. But still will not work.

Any suggestion that I have not ried.

Regards

Hi All My Hotmail account was working OK until yesterday ( and I have not made any changes to any of the settings!) but today it says my username or password are incorrect. However when I log into my Hotmail account bot username and password are accepted and I can gain access. I have tried deleting password, accpont etc and re-installing, following manual configuration from support page on Hotmail. But still will not work. Any suggestion that I have not ried. Regards

Chosen solution

Does the account use POP? They (Microsoft) seem to be disabling this. There is now a setting on the outlook.com settings website to allow you to switch it on and off but this doesn't seem to make any difference.

If you want to continue using hotmail or outlook.com you may need to switch to IMAP. In Thunderbird,

File|New|Existing Mail Account

...and add it again. If the old account, with its error messages when falling to connect to the server is too much of an irritation, move its messages to the new account then delete it.

Read this answer in context 👍 3

All Replies (2)

Zenos
Zenos
more options

Chosen Solution

Does the account use POP? They (Microsoft) seem to be disabling this. There is now a setting on the outlook.com settings website to allow you to switch it on and off but this doesn't seem to make any difference.

If you want to continue using hotmail or outlook.com you may need to switch to IMAP. In Thunderbird,

File|New|Existing Mail Account

...and add it again. If the old account, with its error messages when falling to connect to the server is too much of an irritation, move its messages to the new account then delete it.

Modified by Zenos

qweqwe
qweqwe Question owner
more options

Excellent advice. Now works OK.

Thanks