This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thuderbird not connecting to hotmail...password error

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by GhostMutt

GhostMutt
GhostMutt
more options

Up until this morning thunderbird was working perfectly fine....turned on laptop this morning and thunderbird gave an error message connecting to my hotmail account. I have tried the password in outlook and it works fine. I have changed the password and uninstalled thunderbird and tried setting up the account again with the new password and it just will not connect at all.

The password is correct...but Thunderbird will not have it.

I do not have two step verification set up....and i have the POP setting allowed on my Windows Outlook Hotmail account. I really like Thunderbird and do not really want to have to choose another email client. Unless anyone has a solution i am stuck and forced to go with another client.

Forgive my ignorance but if any of you have answers can you give them in laymans terms not tech speak.

Thanks in advance

Up until this morning thunderbird was working perfectly fine....turned on laptop this morning and thunderbird gave an error message connecting to my hotmail account. I have tried the password in outlook and it works fine. I have changed the password and uninstalled thunderbird and tried setting up the account again with the new password and it just will not connect at all. The password is correct...but Thunderbird will not have it. I do not have two step verification set up....and i have the POP setting allowed on my Windows Outlook Hotmail account. I really like Thunderbird and do not really want to have to choose another email client. Unless anyone has a solution i am stuck and forced to go with another client. Forgive my ignorance but if any of you have answers can you give them in laymans terms not tech speak. Thanks in advance

Chosen solution

See for a workaround here https://support.mozilla.org/en-US/questions/1147439

Read this answer in context 👍 1

All Replies (4)

Zenos
Zenos
more options

I think outlook.com is broken.

http://downdetector.com/status/outlook/map/

GhostMutt
GhostMutt Question owner
more options

Zenos said

I think outlook.com is broken. http://downdetector.com/status/outlook/map/

Okay, that would explain the problem with it connecting through firefox but allowing access through the website itself. So i just have to wait and hope that Microsoft sort out their mess and hopefully it starts working again with thunderbird...

aaFn
aaFn
more options

Chosen Solution

See for a workaround here https://support.mozilla.org/en-US/questions/1147439

GhostMutt
GhostMutt Question owner
more options

aaFn said

See for a workaround here https://support.mozilla.org/en-US/questions/1147439

Excellent! Fixed! Thanks aaFn. Power to you.