This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

vaidya
vaidya
more options

firefox crashes repeatedly, even in safe mode, for a fresh installation of windows. All the drivers are updated, and checked to see the plugins are also not the problem as it is crashing even in safe mode. I checked the error report, but didn't understand much.

crash ID: e003bb28-2e95-47ce-8903-5a11d2161213

firefox crashes repeatedly, even in safe mode, for a fresh installation of windows. All the drivers are updated, and checked to see the plugins are also not the problem as it is crashing even in safe mode. I checked the error report, but didn't understand much. crash ID: e003bb28-2e95-47ce-8903-5a11d2161213

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I don't know what this crash report is about.

  • Firefox 50.0.2 Crash Report [@ mozilla::dom::Element::SetAttr ]

You can try the basic steps to deal with crashes.

You can update to Firefox 50.1.0 via "Help > About" to get the latest security fixes.