We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox installing components ... Please try again later.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by romad

romad
romad
more options

Ever since I updated to FF 50.1.0 on my iMac running Mac OS 10.11.6, I get this when I try to watch a video from Amazon. I DON"T have this problem with Safari or Vivaldi.

What components is FF installing?

Why is it taking several days when I have FF running several hours each day?

Ever since I updated to FF 50.1.0 on my iMac running Mac OS 10.11.6, I get this when I try to watch a video from Amazon. I DON"T have this problem with Safari or Vivaldi. What components is FF installing? Why is it taking several days when I have FF running several hours each day?
Attached screenshots

All Replies (4)

philipp
philipp
  • Moderator
more options

hi, are you using a particular security software on your mac?

romad
romad Question owner
more options

Just the item(s) built-in to Mac OS. As I said, Amazon Video worked previously with FF and works with my other browsers without a problem, so I doubt it is caused general security software.

philipp
philipp
  • Moderator
more options

firefox needs to download drm components to be able to play back drm-crippled content on platforms like amazon, because they are not directly bundled with the browser: Watch DRM content on Firefox

one common reason why this might fail is when you are not directly directed to the internet, but something on your system or network is intercepting secure connections (this is a common issue with software like avast, kaspersky, bitdefender and others...). another reason why this might not work is when you have disabled automatic updates within the firefox settings...

romad
romad Question owner
more options

I have it set as always: Check for updates, but let me choose whether to install them.

I also have Content: Play DRM Content activated.