Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't find profile folder and your writeup does not help

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

more options

On a Mac (OS X 10.11.6), current Thunderbird. I can not find the profiles folder, and your suggestion to go to Help>Troubleshooting>application basics does not exist. A search for Thunderbird profile does not work.

I am trying to transfer emails from one mac to another

On a Mac (OS X 10.11.6), current Thunderbird. I can not find the profiles folder, and your suggestion to go to Help>Troubleshooting>application basics does not exist. A search for Thunderbird profile does not work. I am trying to transfer emails from one mac to another

All Replies (1)

more options
your suggestion to go to Help>Troubleshooting>application basics does not exist.

What suggestion did you follow? Can you provide a link?

For the location of the profile see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

A search for Thunderbird profile does not work.

Really? http://www.lmgtfy.com/?q=thunderbird+profile+folder

Modified by christ1