This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox will not initiate. Error message upon attempted opening.

DesigningJessica
DesigningJessica
more options

I have deleted it, reinstalled it, uninstalled it, reinstalled it, restarted my computer probably about 10 times and I get the SAME error message each and every time so it is nothing I am doing wrong. (I work with computers, computing systems all day every day) So my machine is an Asus running Windows 8.0 (because 8.1 got stuck on 82% downloaded and had to be killed) I run the full range of Adobe products (Illustrator, Photoshop, InDesign, Flash, etc) on my machine without issue but Firefox will NOT work. WHY???

Error message reads: The application was unable to start correctly (0xc000007b). Click OK to close the application

And there is no other option but to click "OK" and the app closes and that's that. It doesn't initiate. Ideas?

I have deleted it, reinstalled it, uninstalled it, reinstalled it, restarted my computer probably about 10 times and I get the SAME error message each and every time so it is nothing I am doing wrong. (I work with computers, computing systems all day every day) So my machine is an Asus running Windows 8.0 (because 8.1 got stuck on 82% downloaded and had to be killed) I run the full range of Adobe products (Illustrator, Photoshop, InDesign, Flash, etc) on my machine without issue but Firefox will NOT work. WHY??? Error message reads: The application was unable to start correctly (0xc000007b). Click OK to close the application And there is no other option but to click "OK" and the app closes and that's that. It doesn't initiate. Ideas?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Let's continue here: https://support.mozilla.org/questions/1164216