This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Two identical accounts, one for input, other for output, Both have DEFAULTED SERVERS. HOW DO I CORRECT IT ?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

LJC
LJC
more options

THUNDERBIRD DUPLICATE ACCOUNTS

The PRIME which is handling all INCOMING MAIL and is the DEFAULTED ACCOUNT.

The SECONDARY has all the created MAIL FOLDER and is the DEFAULTED OUTGOING SMTP SERVER. The latter DEFAULT overtly seems to prevents DELETING THIS ACCOUNT.

I am prepared with duplicate backup THUNDERBIRD FILES. Authentication was changed on the second account in the process of trying to eliminate it. 


 Application Basics

   Name: Thunderbird
   Version: 52.2.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170612130409
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
THUNDERBIRD DUPLICATE ACCOUNTS The PRIME which is handling all INCOMING MAIL and is the DEFAULTED ACCOUNT. The SECONDARY has all the created MAIL FOLDER and is the DEFAULTED OUTGOING SMTP SERVER. The latter DEFAULT overtly seems to prevents DELETING THIS ACCOUNT. I am prepared with duplicate backup THUNDERBIRD FILES. Authentication was changed on the second account in the process of trying to eliminate it. Application Basics Name: Thunderbird Version: 52.2.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20170612130409 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account6: INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open Tools/Account Settings, select the PRIME account in the left pane, then look at Outgoing Server (SMTP) in the lower right pane: make sure it's pointing to the smtp server associated with the PRIME account, not the Default server, which seems to be associated with the SECONDARY account.

If the PRIME smtp server doesn't exist, Add it under Tools/Account Settings/Outgoing Server (SMTP).