This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

With most recent firefox update now my computer says my windows 7 is not genuine

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

sveperformance
sveperformance
more options

It seems Windows update is having a problem updating my computer since the new Firefox install now my computer says my windows7 is not genuine .

It seems Windows update is having a problem updating my computer since the new Firefox install now my computer says my windows7 is not genuine .

All Replies (3)

FredMcD
FredMcD
more options

What is the full message?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

sveperformance
sveperformance Question owner
more options

Lower right corner of desktop image below

FredMcD
FredMcD
more options

That looks like a Windows message. You should also post your question here;

https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10