We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Quantam crashes nearly every time I try to upload image to Facebook.

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by colbloke

colbloke
colbloke
more options

Firefox Quantam crashes almost without exception every time I try to upload an image to Facebook. It MAY happen when loading to another social media forum but Facebook is the only one I use on my PC so I don't know. This never happened with any older version of Firefox or any currently with any other browser. I have been sending crash reports every time it happens but so far no response or help forthcoming. Please help.

Firefox Quantam crashes almost without exception every time I try to upload an image to Facebook. It MAY happen when loading to another social media forum but Facebook is the only one I use on my PC so I don't know. This never happened with any older version of Firefox or any currently with any other browser. I have been sending crash reports every time it happens but so far no response or help forthcoming. Please help.

All Replies (3)

Mkll
Mkll
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

colbloke
colbloke Question owner
more options

I will try this out and let you know how it goes. I did do a reset before but I think that was with my old Firefox when it kept running slowly. I will let you know if it works. Thanks.

colbloke
colbloke Question owner
more options

So, I tried the refresh but Firefox still crashed when I tried to upload an image to Facebook. Any other ideas please?