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Devices are not sync-ing even if I am able to sign into the same Firefox account individually across each device.

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by Shadow110

stayperma
stayperma
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I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps".

So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty.

I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline

Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps". So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty. I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

All Replies (2)

Shadow110
Shadow110
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Hi please look into this for anything useful :

If not please go to the very bottom of this URL : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Create a Bugzilla Account and follow the rest of it, including information you posted above.

Yes I do know what the URL says. Ignore it and please follow it's directions and mine and a Supervisor will get a hold of you.

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
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can also include your post with this : https://support.mozilla.org/en-US/questions/1220758